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Privacy Policy

Last Updated: 22 July 2024

This Privacy Policy explains how Coframe Inc. ("We", "Us", "Our", or "Coframe") collects, uses, discloses, and otherwise processes information when you use our website optimization services (the "Services"). This policy applies to two distinct user groups:

  • Business Users: Individuals or entities that use Coframe to optimize their websites.
  • End Visitors: Individuals who visit websites that use Coframe's optimization services.

1. Information We Collect

1.1 Business Users

For Business Users, we collect:

  • Email address
  • Any other information you choose to provide

1.2 End Visitors

For End Visitors to websites using our Services, we collect:

  • IP address
  • User interface (UI) behavior data, including:
    • Scroll depth
    • Clicks
    • Browser and device information

We do not collect personally identifiable information such as names or email addresses from End Visitors.

2. Use of Information

2.1 Business Users

We use Business User information to:

  • Provide, maintain, and improve our Services
  • Communicate with you about our Services
  • Process payments and manage your account
  • Respond to your inquiries and provide customer support

2.2 End Visitors

We use End Visitor information to:

  • Optimize website content
  • Improve conversion rates
  • Ensure consistent user experience across visits

We use IP addresses as a fallback mechanism to our cookie-based system to maintain consistency in the user experience within a given iteration of our multi-armed bandit algorithm.

3. Cookies and Similar Technologies

We use cookies to:

  • Improve and customize our Services
  • Ensure consistent user experience across visits
  • Optimize website content

4. Sharing of Information

We do not share personal information with third parties, except:

  • As necessary to provide our Services (e.g., storing data in Clickhouse)
  • To comply with legal obligations
  • To protect our rights or the rights of others

5. Data Retention

We retain data indefinitely to improve our Services. However, upon request from a Business User, we can delete associated data within 30 days.

6. Security

We are SOC-2 Type 1 certified (with Type 2 in progress) and implement various security measures, including:

  • Two-factor authentication (2FA)
  • Encryption of data in transit and at rest
  • Regular security audits and penetration testing
  • Access controls and employee training

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to request deletion of your personal information
  • The right to opt-out of certain data processing activities
  • The right to withdraw consent

To exercise these rights, please contact us at legal@coframe.ai. We will respond to your request within the timeframe required by applicable law.

8. International Data Transfers

Our Services involve the transfer of data over the internet, which may cross international borders. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Children‘s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Rights section for more information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: legal@coframe.ai

Address: 263 Hatch Ln., Burlingame, CA 94010.

13. Additional Information

  • Age Restrictions: Our Services do not have specific
  • Third-party Services: We do not use third-party analytics or advertising services.
  • Automated Decision-Making: Our Services use algorithms to optimize website content, but we do not engage in automated decision-making that significantly affects individuals.

14. Definitions

  • "Personal Information": Any information that identifies or can be used to identify an individual.
  • "Processing": Any operation performed on personal information, including collection, use, storage, and disclosure.
  • "Business User": An individual or entity that uses Coframe to optimize their website.
  • "End Visitor": An individual who visits a website that uses Coframe's optimization services.

15. Legal Bases for Processing (for EEA, UK, and Switzerland)

We process personal information on the following legal bases:

  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations
  • Consent, where applicable